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Return Policy

FAULTS/RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

Damage/Fault/Loss - In the highly unlikely event that the item should be damaged or lost in the post you are covered for a 100% refund or replacement. Just let us know which one prefer and we will sort everything out right away. Please keep hold of the packaging and goods in case they need to be inspected by the courier. If your item is damaged during transit, please let us know as soon as possible, and do not attempt to use the item as we may not cover damage which is caused after shipping unless it falls within the guarantee below.

Cancellations - We only sell items that meet our high standards for both workmanship and value for money. If you decide to cancel your order before the payment is processed, there will be no charge. After the payment is processed but before the item is shipped, there will be an administrative charge of US$50. After the item is shipped, the customer is responsible for shipping charges, duty, and 20% restocking fee. Custom sword orders are considered final upon commissioning, and re-stocking fee will be applied if it is cancelled after the order is processed. The restocking fee for custom order swords is 40%.

Returns/Refunds - We inspect all swords before shipping them. However, if the customer finds a structural defect in the product, a full refund or replacement will be provided for a stock product. This does not include aesthetic dissatisfaction. If the customer returns the sword for any reason other than structural defect, refund will be given after shipping charges, customs duty, and 20% restocking fee are deducted. We cannot accept swords for return if it has been used, chipped, scratched, or damaged in any other ways. Separate terms are applied to a custom sword order as they cannot be restocked. A custom sword sale is final when the order is placed, and we cannot accept a return. In case that there is a discrepancy between the order and the delivered product, MAS Art Products Inc will either rectify the discrepancy at our cost, or issue a partial refund for missing features. The partial refund will be the lesser of either (i) extra fee charged for the upgrade features or (ii) the cost to rectify the discrepancy. The discrepancy is defined as the difference between the order specifications recorded on our website and the delivered product. Any gratitous promises given over emails or verbally do not form parts of the commissioning order. For blade and handle lengths, deviations of 1.5 cm from the order is considered acceptable. After 5 days of delivery of a custom product, the order is considered accepted by the customer.

Inspection Period

We provide customers 2 weeks to inspect their products after receiving them. If 14 days have gone by since you received the product, we deem that you are satisfied with the product and provided us an acceptance.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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